Orders And Returns | EmazingLights
Orders & Returns
At EmazingLights.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return or exchange your merchandise.
All products are triple checked through our extensive quality control procedures before shipment.
Glove Light and Orbit Parts Lifetime Warranty
We offer a lifetime manufacturer’s warranty on all of our eLite glove lights and orbit parts so you can buy with confidence. We are the world leaders in gloving and light shows and we have been in business since 2010, so you can count on us to be there when you need service.
What is Covered: We cover any defects in materials or workmanship. This includes both electrical and physical components. If it’s our fault or our manufacturer’s fault that a part fails, we will take full responsibility.
Examples of What We Cover: A physical component like an LED bulb or battery arm breaks with normal use. A programming feature of a light malfunctions. An orbit casing or handle breaks with normal use.
Length of Coverage: Lifetime
What is Not Covered: Any end-user damage, abuse, theft or loss.
Examples of What is Not Covered: The user abuses the product or uses it in a way that is unintended. For example: stepping or sitting on product, dropping it from an extreme height, using extreme force, exposing it to extreme temperature, submerging it in water, or using it in conjunction with non-EmazingLights products. Damages due to extreme wear-and-tear from prolonged use of the product are also not covered.
What We Will Do: Process a hassle-free exchange of the product. If we no longer carry the product, it will be exchanged with a product of equal value.
How to Get Service: Contact Customer Service at 1-855-EMAZING (1-855-362-9464) or email firstname.lastname@example.org
(Not including chips) Our premium LED bulbs have a limited lifetime warranty and can replaced for free.
Refunds / Exchanges / Store Credit:
- We must be notified of the return within 14 days of your receipt of the product.
- The product must still be in UNUSED AND BRAND NEW CONDITION. If the product is used and breaks, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail and get a tracking number. If the package is too large or very valuable, please contact us so that we may arrange the return.
- If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.
- Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, EmazingLights.com is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
- Refunds are issued to back to the original form of payment used for the purchase
- Store credit is issued to your account login and can be accessed by logging into your account.
- International Customers need to ship back their order to the address below. At this time we are not able to send out a shipping label for orders outside of the USA.
- Process your returns here
Only unworn and brand new apparel will be accepted for returns, store credit, or exchanges. If we have reason to believe any clothing has been washed or worn we will send the item back.
If you believe you qualify for either an exchange or store credit or refund please log in to your account and under "My Account" you will see a link for Returns. Please completely fill out the fields and detail why you need an exchange as much as possible. RMA request will be processed within 48 hours. If it is fair and legitimate request, we will handle it immediately. Customers are responsible for shipping or dropping off return packages, but we will cover shipping fees back to your address. Please use sturdy packaging with bubble wrap or boxes to protect the shipment during shipment.
Please print out the RMA slip and include it in your package that you will send back to the following address. If available, please include the original packing slip that came with your order.:
240 S. Loara St
Anaheim, CA 92802
When we receive your package with RMA #, we will proceed according the RMA ticket and ensure 100% satisfaction!
-Emazing Customer Service Team
Cancelling your order
We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. You can call us at (855) 362-9464 ext. 1 within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process, unfortunately we are unable to grant your cancellation request.
Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, though: you can use our online return/exchange system within 14 days of the date you received your merchandise and send it back to us. For more details, see our Return Policy here.