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Customer Service Manager

Based in Anaheim, CA EmazingLights and iHeartRaves are the leading global providers of Electronic Dance Music (EDM) specific apparel, light products, glow goods and accessories.

We consider ourselves a driving force in this as we actively participate in the growth of the overall innovation within the domain and we are seeking passionate individuals with an interest in EDM music to help take our company to the next level. Due to our continued growth we are looking for a talented Customer Service Manager that can grow with us as we continue to expand.

Top Reasons to Work with Us:

  • Featured as one of the best companies ever on Shark Tank (March 2015)
  • Join the #189 fastest growing private company according to Inc. Magazine 5000
  • Featured on: Rolling Stone, Yahoo Finance, Inc Magazine, Business Insider, CNBC, MTV, ABC’s Shark Tank, LA Weekly MSN, and more
  • Enjoy the autonomy/flexibility to be creative
  • Become an integral part of a core internal team with lots of room for advancement
  • Great culture. An environment where everyone is driven to make the company and themselves succeed. We love our EDM music and we love the energy around here!

What You Will Be Doing:

  • Manage entire Customer Service Department, assign projects, manage employee work schedules (lunches, breaks, days off), work flow, and coach and provide ongoing training.
  • Assist in setting department goals, objectives, and performance metrics and continue to evaluate them as the business expands and measure performance against it
  • Assist in setting department policies and procedures
  • Conduct performance reviews on an introductory and annual schedule for the CSR staff
  • Handle escalated “Manager” customer service calls/emails, Live Chats, complaints and inquiries
  • Provide improvement suggestions on product quality, operation and efficiency to various department heads (such as Marketing and Warehouse) that incorporates the customer
  • Participate in all customer service based marketing activities. Train the CSRs on marketing plans and to be prepared for new and changed ad campaigns, promotions, etc. Train the CSR’s on how to respond to customer questions about offers, promotions, etc.
  • Promote a positive working culture in the Customer Service Department

What You Need For this Position:

  • 1-2 years managing an E-commerce customer service department with supervisory responsibility for several levels of staff
  • Ability to manage day to day operations and be hands on while simultaneously working on long term department strategy
  • Positive and very friendly personality
  • Strong creative, organizational, problem solving and time-management skills
  • Adaptable, quick learner and high attention to detail
  • Clear and effective communication both verbal and written
  • Type at least 40 WPM

What’s In It for You:

  • Salary Depending On Experience
  • Health + dental benefits + 401k matching + large product discounts + and other cool perks
  • Lots of growth potential
  • Other bonuses available

Steps to Apply:

Employment@EmazingLights.com

  • Submit your resume
  • Cover letter: Tell us about your experience with EDM and why you would be a great fit for creating future EmazingLights products