eLite Flow Levitation Wand
- customer service
Lots of fun according to my 7 year old grandson.
The item was shipped via Fed Ex, and it wasn't boxed. The product showed up in my breezeway in a cardboard core that was damaged on 1 side, luckily the products was bubble wrapped really well. Unfortunately (not the companies fault) someone else in the family also bought this same gift for us. The other version came in an actual box, and the item was inside a cardboard core inside another box (the correct way to ship this type of product). No one of the 2, was already put together with the lights/washers/and protective plastic end caps already set up. Also 1 of the 4 lights batteries was already low and burnt out completely on our first dance of the levitation wand for a family members TikTok video. The other one needed assembly (which was really easy, I don't understand why it couldn't have been done before it was packed and shipped). Also the instructions lack any description of some basic movements to get the novice levitator started. Our family member got hit by the wand several times, and I did laugh ... and I know that there are tutorial videos online, but the product should include some moves to get a new performer started. Or at least a link to some training videos. Overall we enjoyed our purchase, although I would love a new battery ... perhaps you include 2 extra batteries with each purchase.
Hello Damian, Thank you for leaving us a review and for giving us your honest feedback. We are always looking for an opportunity to improve our products and your feedback is highly appreciated. We apologize that the eLite Flow Levitation Wand had not met your expectations. We want to make this right for you, we have sent you an email regarding the issues you have encountered. Please respond so we may provide a resolution for you. Have a wonderful day! Ross
Customer service was amazing and products arrived as described!
It is so mesmerizing and so much fun to play with! Essential for trips and festivals!
I got this as a Christmas gift for my husband, and haven’t opened ours yet, but I have played a friends that was the same brand. It’s a great prop to start with when you are just learning and want to try something new. There are higher end models that have more features, but for the cost this can’t be beat!